Enabling integratedITSM™ with DevOps, Agile & Lean Course & Examination

This 2-day certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of ITSM, Lean, Agile, and DevOps work together to enable successful outcomes, remove waste, lower costs, and increase business value. The course promotes the view that an 'integrated' approach to managing these practices is needed (and explains exactly how), and that it is not a matter of “which one do we choose?”.

Course inclusions:

• Online access to ITSM Hub's accredited course materials and additional resources
• Sample exam - interactive exam and PDF version
• Comprehensive study guide
• Enabling integratedITSM™ with DevOps, Agile & Lean online examination voucher, valid for 12-months 
• A complimentary exam re-sit if you miss out the first time
• Enabling integratedITSM™ official publication, available as an eBook - accessible from within your candidate portal
  
• A $25 lunch voucher for each day of the course, $50 in total. Provided by Prezzee card and redeemable through multiple outlets.

Course Overview

IT organisations are constantly challenged to improve the way services are delivered in respect to quality, speed, and cost. In response to these ongoing pressures, organisations have long turned to ITSM frameworks to improve the quality and value of their service delivery capabilities. 

In addition to ITSM practices, recent trends and market pressures have introduced additional models, methods, and concepts designed to further accelerate traditional IT management practices such as project management, software development, and service delivery. However, many organisations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management's focus, rather than collaborating and gaining the benefit of integration. 

The integrated service management methodology brings together IT service management, Lean, Agile, DevOps, and organisational change management and is a distinctive and forward-thinking approach that is not available from any other certification program in the industry. This certification enables the validation of skills and knowledge integral to the best practice frameworks that work together to optimise customer value, accelerate speed to market, remove waste, and lower costs. 

Learning Outcomes

By the end of this certification course, you will be able to articulate: 

• The concept of integrated service management in relation to business goals

• The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organisational change management practices collectively revitalise your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value 

• The differences in perspective and focus of a technology versus a service outcome-focused organisation 

• The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps 

• The core elements of Lean thinking, value stream mapping, and process improvement 

• Agile project management practices, including Scrum roles and processes 

• How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk

• The key principles of 'DevOps – The Full Stack' in respect to improved collaboration, continuous delivery, and automation 

• How organisational change management practices can be applied to achieve success with major cultural transformations

The integratedITSM™ Designation Scheme

Who should attend

This essentials' level certification is designed for those seeking to better understand how several key best practices and methodologies can be integrated to elevate business value by delivering IT services better, faster, and cheaper.

Prerequisites

There is no prerequisite for this course. Work experience in IT services is recommended.

Exam & Certification

Course Material & Inclusions

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.

• Course workbooks/slideshow for students to download, or view on laptop or tablet devices
• Enabling integratedITSM™ with DevOps, Agile & Lean practice exam
• Course reference and exam guidance materials
  

Our virtual instructor-led classes include a $25 lunch voucher for each day, this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course ($50 for 2-day course).

Enabling integratedITSM™ with DevOps, Agile & Lean online exam voucher, provided by Professional Designations (PDC) - global examination provider

Plus a complimentary Enabling integratedITSM™ with DevOps, Agile & Lean exam re-sit if you miss out on passing your certification the first time.

The Enabling integratedITSM™ official publication, available as an eBook is included with your exam voucher, which you will be able to download through the Professional Designations portal. 

After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request. 

SFIA Skills and Industry Accreditation

After completion of this course, you may apply for self-directed learning PDU's through PMI. A letter of attendance is available upon request. 

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

• METL: Methods and tools

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.